Privacy Policy

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Castleline Handyman Services is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you contact us or use our website.

We may collect the following information when you contact us or use our services:

• Your name
   
• Phone number
   
• Email address
   
• Address or location details (to quote or carry out work)
   
• Any information you choose to share in messages, emails, or WhatsApp enquiries
   

We collect information when you:

• Contact us by phone, email, WhatsApp, or contact form
   
• Request a quote or book work
   
• Use our website
   
• Interact with our adverts (such as Google Ads)
   

We use your information to:

• Respond to enquiries
   
• Provide quotes and carry out work
   
• Communicate about bookings or services
   
• Keep basic business records
   
• Improve our services and marketing
   

We do not sell or rent your personal data to third parties.

If you contact us via WhatsApp, your messages and contact details are processed by WhatsApp in accordance with their own privacy policy. We only use WhatsApp messages to respond to enquiries and manage work requests.

Our website may use cookies and similar technologies to:

• Understand how visitors use the site
   
• Measure the effectiveness of advertising (such as Google Ads)
   

This may include anonymised data such as pages visited or device type. You can control cookies through your browser settings.

We may share your information only where necessary:

• With accountants or advisers for legal or financial purposes
   
• Where required by law
   

We do not share your data for marketing purposes.

We keep personal information only for as long as necessary to:

• Provide our services
   
• Meet legal, tax, or accounting requirements
   

Under UK data protection law, you have the right to:

• Request access to your personal data
   
• Ask for corrections to inaccurate information
   
• Request deletion of your data where appropriate
   

To exercise these rights, please contact us using the details below.

If you have any questions about this privacy policy or how your data is handled, you can contact:

Castleline Handyman Services
Email: hello@castlelinehandyman.co.uk

This privacy policy may be updated from time to time. Any changes will be posted on this page.

Last updated: 30th December 2025